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B2B Customer Support

Customer Support Services

B2B Customer Support Services

It's about outsourcing, reducing costs and serving your B2B customers better.

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B2B Customer Support - You can outsource it to Us

Service Categories:

 
Customer Support Srvcs
Cross-selling & Up-selling
Referrals & Rewards Srvcs

...grow your business with our telesales services by contacting more leads, identifying sales opportunties, serving more customers and saving on staffing and facility costs....


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customer support services to assist your customers...

Customer support can include a range of services to assist customers in making cost effective and correct use of a product.  Support includes assistance and guidance in planning, installation, training, trouble-shooting, maintenance, upgrading, and disposal of a product. Effective customer support is essential for achieving good or improving mediocre customer satisfaction scores.

 

An outbound telesales program for customer support can include notifying customers of recalls, upgrades or new service packages. It can also take the form of offers for training or education – either in person, on the phone or on a webinar.

 

To achieve excellent and productive customer support, the telephone agent needs to be completely knowledgeable and conversant in the product and/or service they are supporting. AnswerNet service managers will work closely with your team, and put our agents through your training program should you so choose, to ensure a completely seamless and transparent relationship between you and your customer. Your training, coupled with our 33-point quality assurance monitoring program, will virtually guarantee your customer remains with you for years to come and provides positive references and referrals to colleagues and friends. And that can build your business.

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Contact us today for a consultation with one of our telesales professionals.

 

 

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